FAQ
1. How to leave a request?
Gradually, requests for targeted digital assistance began to increase. Over time, this developed into a separate area of focus, which we continue to work on to this day.
2. What tasks do you perform?
We help with online services, setting up basic tools, access, two-factor authentication, account recovery, assistance with video calling platforms, basic server configuration in Discord or TeamSpeak, and many other small digital tasks.
3. How long does it take to complete the task?
Timeframes depend on the volume and nature of the request. In most cases, small tasks are completed within the agreed-upon timeframe after payment.
4. In what format does communication take place?
Communication is conducted via a convenient messenger. You can choose any of the popular platforms; links to them are provided on the website.
5. Do you work with clients from other countries?
Yes, we work with users from different countries and time zones. Response times may vary slightly, but in most cases, they are answered fairly quickly.
6. What information do I need to provide?
Only what's necessary to complete the task: a description of the problem and any technical details that will help solve it. We don't ask for unnecessary personal information.
7. How does payment work?
After clarifying the details and confirming the terms, we generate a personalized payment link (invoice). Payment is processed through a reliable aggregator. Upon successful payment, the task begins.
8. What payment methods are available?
Available payment methods depend on the payment aggregator used and the customer's region. Bank cards, e-wallets, and other standard payment methods are generally accepted. All details are provided on the invoice itself.
9. How can I be sure that my payment has been processed?
After successful payment, a confirmation is displayed on the payment aggregator screen, and you are automatically redirected to the /success page on our website.
10. What if I need help again?
You can message us directly via messenger or submit a new request using the form. Returning clients can expect faster clarification of terms, as we are familiar with previous requests.
11. How do I process a refund?
Refunds are available in the cases described in the refund policy. Requests must be submitted within the specified period, and funds will be refunded using the same payment method. Please review the full policy on the /refund page.
12. Can I get a consultation before paying?
Yes, you can ask any clarifying questions before payment – just write to us via the form or messenger.